Legal

Rebetchi refund policy

This refund policy applies to purchases of Rebetchi game-server hosting from Sean As A Service, LLC, doing business as Rebetchi ("Rebetchi", "we"). It is part of our terms of service.

1. 72-hour money-back guarantee on your first instance

If Rebetchi isn't for you, your first purchase is protected:

• Your first instance purchase comes with a 72-hour money-back guarantee. If you ask us within 72 hours of that first purchase, you get a full refund of that charge — no questions asked.
• To claim it, email support@rebetchi.com inside the window. The refund itself has no self-serve control: Rebetchi Manage's billing area can cancel or delete a server (see section 2), but neither of those issues the refund — deleting your server does not claim the guarantee, and asking us inside the window does, whether or not the server is still running.
• The guarantee applies once per customer, to the first instance you purchase. It starts when the purchase is completed.
• Refunding under the guarantee ends service for that instance.

2. What is not refundable by default

• Renewals. Monthly renewal charges are non-refundable. You can cancel any time to stop future renewals, from the billing area in Rebetchi Manage, and there are two ways to do it:

- Cancel (the default) schedules the subscription to end at the close of the paid period. Your server keeps running until that date, then it stops, a final backup is taken and kept on the schedule in our terms, and you are not charged again. - Delete ends the subscription and terminates the server immediately. A final backup is taken and kept on the same schedule. The remaining paid days are not refunded or prorated — deleting early is giving up time you have already paid for, and the panel says so before asking you to confirm by typing the server's name. - Either way, you can still email support@rebetchi.com and we will do it for you.

• Add-ons. Add-on charges, such as Community Pro, are non-refundable.
• Subsequent instances. The 72-hour guarantee covers only your first instance purchase; later instance purchases are non-refundable by default.

Beyond these defaults, our support team may issue refunds at its discretion — for example, if something on our side went wrong. Contact support@rebetchi.com and we'll take a look.

3. No free trials

We don't offer free trials. Instead, new accounts get a discount on the first month (25% off at the time of writing — see the pricing page for current promotions), and your first instance purchase is covered by the 72-hour guarantee above.

The discount is applied automatically at checkout — there is no code to enter — and it is once per account: the first month you ever pay us, not the first month of each new instance. An account that has held a subscription before, including a cancelled one, is not eligible.

4. How refunds are processed

• Refunds are issued through Stripe to your original payment method. Depending on your bank, they typically appear within 5–10 business days.
• Charges and refunds appear on your statement under the descriptor REBETCHI.

5. Plan changes

When you change plan, the upgrade or downgrade is prorated automatically on your subscription — you are only ever charged for what you use at each plan level, so plan changes don't generate refunds.

Changing plan is not available yet, in the panel or by asking us. A plan change is a subscription change and a server resize at the same time, and the resize is not built; it ships with the rest of the billing work.

6. Chargebacks

If you believe a charge is wrong, please contact us first at support@rebetchi.com — most billing issues are fastest to fix directly. We reserve the right to suspend service on accounts with active payment disputes while we resolve them.

7. Contact

Sean As A Service, LLC (dba Rebetchi)
Cumming, Georgia
Email: support@rebetchi.com

Rebetchi is operated by Sean As A Service, LLC.