Help centre
Everything we have written down about running a server. If the answer is not here, email support@rebetchi.com.
Getting started
Buying a server, connecting to it, and the first things to change.
- Getting started
What happens after you buy a server, how long it takes to be ready, and the first things to do in Rebetchi Manage.
- Connecting to your server
Your join address, the port Palworld uses, and how you and your players get into the game.
Running your server
Backups, restarts, settings and what to do when something breaks.
- Changing your server settings
Editing game settings from the panel, which ones Rebetchi manages for you, and when a restart is needed.
- Backups and restoring your world
How often your world is backed up, how long each plan keeps them, and how to get a world back.
- Scheduled restarts
Why a Palworld server benefits from regular restarts, how to schedule them, and what your players see.
- If your server will not start
What each status means, how to read the console, the common causes, and when to contact support.
- Your community and player list
Seeing who is on your server, managing players, and what your community is for.
Billing and your account
Subscriptions, payments, refunds and cancelling.
- Billing and your subscription
How the monthly subscription works, what Community Pro adds, and how to update your card.
- What happens if a payment fails
The retry schedule, when a server is paused, when it is removed, and exactly how to get it back.
- Refunds and cancelling
The money-back window on your first server, what is not refundable, and how to cancel.
Looking for our policies? They are on the support page.