If your server will not start

This article is for when your server is offline, stuck, or restarting on its own, and you want to find out why. Work through it in order — the first two sections answer most cases.

1. Read the status first

The status pill in Rebetchi Manage shows one of these:

• Provisioning — we are still setting the server up. Start, Restart and Stop are all inactive until it finishes.
• Starting — the server process is running but the game has not answered us yet. Palworld can take up to two minutes to become reachable after launch, so give it that long before treating it as a failure.
• Server online — running and reachable.
• Restarting — a stop and start is in progress.
• Server offline — stopped. This is the normal state after you stop it yourself. Press Start.
• Erroring — either the launch itself failed, or the server stopped answering and we treated it as a crash. Start and Restart are both available.
• Suspended — we have stopped the server. Start will not clear it. See section 6.
• Terminated — the server has been torn down and will not run again.

One thing to know about the pill: when you press Start, Restart or Stop it changes straight away. That is the panel showing your click, not confirmation that the machine has carried it out. If it sits on Starting and never becomes Server online, reload the page — after a reload the pill shows the state we have actually recorded.

2. Open the console

Console is in the left-hand nav of the server. It streams what the machine your server runs on reports: lifecycle changes, the results of commands, crash diagnostics, and anything the game process itself printed.

Three tabs read the same buffer, so filtering never throws anything away:

• Console — everything except routine polling. Start here.
• Heartbeat — our own health checks against the game's management API, roughly every 15 seconds. These lines are normal and are not a fault.
• Raw — the buffer with no filter applied.

The pill above the log says whether the stream is Live, Connecting, Reconnecting, Disconnected, or Agent offline. Agent offline means the machine your server runs on is not reporting to us. Nothing you press will reach the server while it says that — go to section 6.

Your browser keeps up to 5,000 lines from the moment you open the page, and reconnecting brings back roughly the last 2,000 from the machine. Copy anything you want to keep before you close the tab.

3. What to look for in the console

• [lifecycle] starting -> running (game API reachable) — a state change, with the reason in brackets.
• [supervisor] liveness miss 1/3 — we check about every 2.5 seconds, and three consecutive misses are treated as a crash.
• [supervisor] crash detected — the exit code is decoded in the line itself, followed by the last 25 lines the process wrote before it died. If it wrote nothing, the console says so: Palworld ships with logging compiled out, so an empty tail is expected and the exit code is the evidence.

After a crash we restart the server automatically up to three times, 15, 30 and 45 seconds apart. Once the console says the auto-restart budget is exhausted, the server stays down until you press Start.

4. Common causes

The memory cap. An exit code decoded as NO_MEMORY or COMMITMENT_LIMIT means an allocation was refused. Look at your plan's RAM before you look at the game. There is no self-serve plan change today — email support@rebetchi.com.

A setting you changed. Palworld reads its settings only at launch, so a saved change does nothing until the next restart. A server that ran fine for days can fail on the first restart after an edit. If you saved something on Game Settings shortly before it stopped starting, set it back and restart.

A damaged world save. If the game faults immediately on every launch — an exit code decoded as ACCESS_VIOLATION — restoring a backup is the fastest test. Use the Backups page. You type the server name to confirm, we take a snapshot of the current world first so there is a way back, and players online are disconnected while the restore runs.

A restart you scheduled. If the server goes down at the same time each day, check Automated Tasks.

5. Mods

Rebetchi does not install, update or support mods, and UE4SS is not part of what we run. There is no mod manager, file browser or FTP access in the panel, so nothing in the panel can add, list or remove a mod. Exit codes such as DLL_NOT_FOUND and DLL_INIT_FAILED are decoded for you in the console, but acting on one is a support conversation rather than something you can fix yourself in the panel.

6. When to email support

There is no ticket system and no live chat. Support is one address: support@rebetchi.com. Write to us when:

• the console says Agent offline for more than a few minutes
• the status stays on Starting or Provisioning long after a page reload
• the status is Suspended — a suspension is a hold we place on the server, and the Start button cannot clear it. Check the Billing page first, since a failed payment is the usual reason
• a crash points at memory, or keeps repeating after you have restored a backup

Include the server name and join address, what you did and roughly when with your time zone, the status shown, and the console lines around the failure, pasted into the email. The console buffer is capped, so copy them out before they scroll away.